Privacy Notice

Scope

This Privacy Notice (“Notice”) describes the ways ALP Labs Sp. z o.o. (“Alppay”, “we”, “us”, “our”) collects, stores, uses and protects information. Alppay’s services include merchant processing services, websites, mobile applications, products, and any other features, technologies or functionalities, including customer support (“Services”) offered by us. This Notice applies to alppay.io and all other Alppay sites on which it appears (the “Sites”).

Depending on the jurisdiction in which you reside, you may be entitled to additional disclosures. For EU residents, please review our EU Privacy Notice.

We process personal information from the following types of users:

Visitors of our Sites;
Merchants who sign up for our Services (“Merchants” means any business that uses our Services to process payments, including non-profits that use our Services to accept donations and “Aggregators” that use our Services as a payment services platform for their own Merchants);
Shoppers of Merchants (“Shoppers” means individuals who indirectly interface with Alppay when paying a Merchant’s invoice that is forwarded by Alppay to a Merchant during checkout, when requesting a refund from a Merchant, when creating a Alppay account, or when making a donation to a non-profit);
Alppay card holders who have signed up for a Alppay debit card;
Alppay wallet holders who have downloaded and installed the BitPay app on their mobile device; and
Payees (e.g., employees, contractors, vendors or exchange customers) who request a payment (“Payout”) via cryptocurrency from a Merchant and create a Alppay account.

What Kind of Personal Information Do We Collect?

We collect personal information from you through your use of the Sites and Services. Personal information is information that is linked or reasonably linkable to an identified or identifiable individual. We collect different kinds of personal information depending on how you interact with our Sites and Services. The personal information we collect also depends on what type of user you are. In addition to personal information you choose to provide to us when interacting with our Services, we may also collect personal information automatically from your devices.

The following sections describe the personal information we collect from the possible user types and our purposes for collecting such information. Please see the user type applicable to you.

Visitors of our website

We may collect the following information relating to visitors of our Sites:

If you create an account, you provide us with:
- Full Name
- Email Address
- Password
When you sign into your account, you will provide us with:
- Login Credentials (password and email address)
If you sign up to receive our blogs or other marketing materials, you will provide us with:
- Full Name
- Email Address
If you contact our customer support, sales team, media team, or opt-in to our media list, you will provide us with:
- Full Name
- Email Address
- Phone Number
- Country of Residence

We also collect information about a visitor’s computer or other access devices, including for purposes of fraud prevention. The information we collect may be collected automatically using cookies or other similar technologies. This information includes technical information such as your IP address, the type of browser, devices and operating systems you use, identifiers associated with the device(s) you use to access our Sites, the pages you visit and the features you use, access dates and times, if you navigated from or navigate to another website, the address of that website, and information regarding your internet service provider.

Merchants

In order to complete the onboarding process, we collect the personal information described below of the beneficial owner or any user that is added to an account of a Merchant (including nonprofits and Aggregators that use our Services as a payment services platform for their own Merchants). In the case of Aggregators, we collect the information of that Aggregator’s Merchants. The elements we collect depend on our compliance analysis and your risk profile, but generally include:

Full name of beneficial owner
Full names of authorized users
Merchant email address
Physical Address of Merchant or Aggregator primary place of business
Business phone number
Personal identification number of beneficial owner and authorized user(s) (e.g., driver’s license, government ID)
Tax identification number (if applicable in specific country)
Proof of business
Proof of address
Recent bank statements or bank letter of good standing
Bank account details

Shoppers

We collect personal information when a Shopper indirectly interfaces with Alppay to pay a Merchant’s invoice, request a refund and/or make donations. We collect personal information from Shoppers for the following purposes:

When you pay a Alppay invoice, we collect the following types of personal information:
- Technical information including IP addresses used to view the Alppay invoice
- Products purchased
- Price at the relevant Merchant
- Email address
- Crypto wallet address
When you request a refund, we collect the following types of personal information:
- Amount to be refunded
- Currency in your location
- Email address
- Crypto wallet address
- Invoice number
When you make a donation, we may collect, depending on the circumstances, the following types of personal information:
- Amount of donation
- Currency in your location
- Email address
- Full name
- Postal Address
- Phone number
- Employer
- Job title
- City of employment

Alppay Cardholder

When you sign-up for and process payments through BitPay payment cards, we collect personal data in connection with such activities to complete your payment card registration, process your payments, refund a payment, or contact you regarding your payment card. The following personal information may be collected:

Full Name
Postal Address
Date of birth
Phone number
Email address
Tax number
Technical information, including IP address; the type of browser, devices and operating systems you use; identifiers associated with the device(s) you use to access our sites; the pages you visit and the features you use; access dates and times; and if you navigated from or navigate to another website, the address of that website; and information regarding your internet service provider

Wallet Holder

Alppay offers a non-custodial wallet that permits individuals to manage payments in different currencies. To register and manage this portion of the Services, we collect the following information:

Email address
Wallet name
Copayer name
Co-payer name
Wallet public key
Wallet extended public key
Wallet coin
Wallet multi-sig setup
Transaction details
Type of mobile phone, OS and version, App version
IP address
Wallet ID (Client ID)
App Token
API Authentication Token

Payees of the Merchant

Alppay offers a service for Merchants to pay individuals (employees, contractors, vendors, and exchange customers) via cryptocurrency (“Payees”). In order to provide this portion of the Services, the following information may be collected from Payees in certain instances:

Full name
Email address
Wallet address/provider
Personal identification documents (such as a passport or a driver’s license)
Proof of address document (such as a bank statement or a utility bill)

Scope

Depending on the jurisdiction in which you reside, you may be entitled to additional disclosures. For EU residents, please review our EU Privacy Notice.

We process personal information from the following types of users:

Visitors of our Sites;

Merchants who sign up for our Services (“Merchants” means any business that uses our Services to process payments, including non-profits that use our Services to accept donations and “Aggregators” that use our Services as a payment services platform for their own Merchants);

Shoppers of Merchants (“Shoppers” means individuals who indirectly interface with Alppay when paying a Merchant’s invoice that is forwarded by Alppay to a Merchant during checkout, when requesting a refund from a Merchant, when creating a Alppay account, or when making a donation to a non-profit);

Alppay card holders who have signed up for a Alppay debit card;

Alppay wallet holders who have downloaded and installed the BitPay app on their mobile device; and

Payees (e.g., employees, contractors, vendors or exchange customers) who request a payment (“Payout”) via cryptocurrency from a Merchant and create a Alppay account.